- New Arrivals
-
SUMMER SALE
- Category
-
COLLECTIONS
- Collection | Wildcat - NEW!
- Collection | Liberty
- Collection | Matching Sets
- Collection | Running Shorts
- Collection | Graphic Tees
- Collection | Active Essentials
- Collection | Amy
- Collection | Lotus
- Collection | Flashdance Pants
- Collection | Never Give Up
- Collection | Running & Cardio
- Collection | Gym & Training
- Collection | Yoga & Studio
- Collection | Tennis
- Outlet
EXTENDED CHRISTMAS RETURN POLICY
It is important that product tags remain attached and in original condition. Proof of
purchase is
required prior to return.
FULL PRICE & FULL PRICE ON PROMOTION
If you decide to change your mind, all purchases between the 1st of November & the 25th of December 2024
are available for an Exchange, Gift Card (1-year expiry) or Refund on Full Price styles, returned to our
Online Warehouse until the 31st of January 2025.
SALE
If you decide to change your mind, all purchases between the 1st of November & the 25th of December 2024
are available for an Exchange or Gift Card (1-year expiry) on all purchases of Sale styles, returned to
our Online Warehouse until the 31st of January 2025.
LORNA JANE RETURN POLICY
For change of mind return, it is important that the product tags remain attached and in
original condition. Proof of
purchase is
required prior to return.
FULL PRICE & FULL PRICE ON PROMOTION
If you decide to change your mind, we offer an Exchange, Gift Card (1-year expiry) or Refund on all
purchases of Full Price styles, returned to our Online Warehouse within 30 days of receiving.
SALE
If you decide to change your mind, we offer an Exchange or Gift Card (1-year expiry) on all purchases
of Sale styles, returned to our Online Warehouse within 30 days of receiving.
FINAL SALE
Item(s) marked with a Final Sale tag must be returned to our Online Warehouse within 14 days of
receiving to be eligible for a Lorna Jane Gift Card (1-year expiry). No change of mind Exchanges or
Refunds on Final Sale.
HOW TO RETURN
STEP 2
Purchase a returns label via your local courier to put on the outside of your parcel.
STEP 3
Package your return to take to your local post office or post box.
RETURNS ADDRESS:
Lorna Jane Support Centre
Att: Online Order Return
PO Box 1105 Eagle Farm 4009 Australia
Return via Post Terms and Conditions
We recommend that you return items using a trackable postage method. Lorna Jane will not be held liable
for parcels lost in transit. Please allow two weeks for your parcel to be returned to us by courier.
Once
we receive your return parcel back to our Online Store, your request will be processed within 14 days
where you will be sent an email confirmation. Please note that the cost to return items to our Online
store is at the customer’s expense.
PERFORMANCE PROMISE
Every Lorna Jane garment is performance tested by our team and fit tested for real life feedback.
However, if something is not quite right, as our customer you have automatic guarantees under the
Consumer
Guarantees Act when goods are sold to you, one of which is that our Activewear is of acceptable quality.
A
product is considered faulty or not of acceptable quality if it does not work, or appear as it should.
If
an item is faulty or not of acceptable quality you may be entitled to a credit, replacement, or
refund. If
you believe there is a fault with the item you have received, please reach out to Customer Care via Live
Chat.
SPECIFICS
Refunds, gift card or exchanges will not be provided for change of mind for any personal care or
intimate clothing. Swimwear can only be returned for a change of mind if the hygiene seal is still
intact
and at the discretion of the Lorna Jane staff member.
RETURN OF GIFT WITH PURCHASE
All gift with purchase offers are subject to availability. Gift with Purchases cannot be exchanged or
refunded for a change of mind. Gift With Purchases cannot be redeemed for cash and are only available at
time of purchase. In the event of a change of mind return, all Gift With Purchase products or other
bonus
items must be returned with the original purchase, on the same terms as above.
EXTERNAL STOCKISTS
Lorna Jane products purchased through external stockists, are in accordance with the individual
stockist’s purchase policy and, as such, purchased products must be returned to their original place of
purchase.
