The Lorna Jane Active Advantage program is valid for 12 months from the purchase date and applies to all
purchases of the Amy Leggings collection. It specifically covers manufacturing faults and excludes general
wear
and tear, damage due to misuse, or alterations. Proof of purchase along with the physical product returned
is required for all claims. Returns can take place either at your local Lorna Jane store or through our
Online Warehouse returns process. Customer Care can support with returns to our Online Warehouse for this
program. All returns under this program are eligible for an exchange, credit or refund back to the
original
payment. Lorna Jane reserves the right to determine the validity of claims based on our inspection. This
program is in addition to other rights and remedies available to the consumer under the law. Please refer
to
our Performance Promise for styles other
than our Amy Range. For any questions, please connect with our
Customer Care team via Live
Chat.
What is the Lorna Jane Active Advantage program?
The Lorna Jane Active Advantage is our promise to you that when you purchase a pair of Amy Leggings,
your investment is safeguarded with a 12-month quality assurance.
How do I qualify for this
program?
All purchase of any Amy Leggings under a Lorna Jane customer profile, accompanied with proof of
purchase
and presented with a manufacturing fault within 12 months will fall under the Lorna Jane Active
Advantage program.
How do I take advantage of this program?
Head into your local Lorna Jane store with your Amy Leggings and proof of purchase, where the team will
process an exchange, credit or refund.
If you live rural or wish to do so, please initiate a return by follow our returns process online or
connect with our Customer Care team via Live Chat for support in returning your Amy Leggings back to our
Warehouse.
What are the Terms and Conditions of this program?
The Lorna Jane Active Advantage is valid for 12 months from the purchase date on all purchases. This
program covers manufacturing faults only. General wear and tear, damage caused by misuse, or
alterations
are not covered. Proof of purchase is required for all claims. Lorna Jane reserves the right to
determine the validity of claims based on our inspection. This program is in addition to other rights
and remedies available to the consumer under the law. Please refer to our Performance
Promise for
styles
other than the Amy Leggings.
