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The Lorna Jane Active Advantage program is valid for 12 months from the purchase date and applies to all purchases of the Amy Leggings collection. It specifically covers manufacturing faults and excludes general wear and tear, damage due to misuse, or alterations. Proof of purchase along with the physical product returned is required for all claims. Returns can take place either at your local Lorna Jane store or through our Online Warehouse returns process. Customer Care can support with returns to our Online Warehouse for this program. All returns under this program are eligible for an exchange, credit or refund back to the original payment. Lorna Jane reserves the right to determine the validity of claims based on our inspection. This program is in addition to other rights and remedies available to the consumer under the law. Please refer to our Performance Promise for styles other than our Amy Range. For any questions, please connect with our Customer Care team via Live Chat.
What is the Lorna Jane Active Advantage program?The Lorna Jane Active Advantage is our promise to you that when you purchase a pair of Amy Leggings, your investment is safeguarded with a 12-month quality assurance.
How do I qualify for this program?All purchase of any Amy Leggings under a Lorna Jane customer profile, accompanied with proof of purchase and presented with a manufacturing fault within 12 months will fall under the Lorna Jane Active Advantage program.
How do I take advantage of this program?Head into your local Lorna Jane store with your Amy Leggings and proof of purchase, where the team will process an exchange, credit or refund. If you live rural or wish to do so, please initiate a return by follow our returns process online or connect with our Customer Care team via Live Chat for support in returning your Amy Leggings back to our Warehouse.
What are the Terms and Conditions of this program?The Lorna Jane Active Advantage is valid for 12 months from the purchase date on all purchases. This program covers manufacturing faults only. General wear and tear, damage caused by misuse, or alterations are not covered. Proof of purchase is required for all claims. Lorna Jane reserves the right to determine the validity of claims based on our inspection. This program is in addition to other rights and remedies available to the consumer under the law. Please refer to our Performance Promise for styles other than the Amy Leggings.
